Private feedbackreview growth

Get more reviews. Catch unhappy customers first.

Ask privately after each visit, route happy customers to reviews, and handle concerns before they go public.

Start freeSee how it works

Questions? hello@whatsrating.com.

Private feedback firstReview routing when customers are happyFollow up before complaints go public
Live customer dashboardCustomer happiness pulse
Collecting
Feedback Received4636% rate
Review Opportunities18Ready to ask
Needs Attention32 due today
Customer mix67% happy
31Happy67%
12Neutral26%
3Needs attention7%

Happy customers create review opportunities. Unhappy customers become private follow-up.

Review opportunities18

Happy customers ready for a public review ask.

Next best action
3

Customers need private follow-up today

Feedback receivedAction queue
10
Priya Shah

Clean, fast, and easy to answer.

Happy
6
Marcus Reed

Billing was confusing after the visit.

Needs attention
8
Elena Park

Friendly staff and a smooth appointment.

Neutral

Review routing

Private feedback decides the next step.

Happy customers can be guided toward reviews. Unhappy customers get private follow-up before frustration becomes public.

01Ask privately
02Customer responds
If happy
Ask for public review

Send the review link when the signal is positive.

If unhappy
Send private follow-upAlert team / owner

Handle the concern before it becomes public.

Product walkthrough

See the loop before you sign in.

Watch a customer request turn into feedback, follow-up, or a review opportunity.

Start freeView sample dashboard

Why whatsrating

Simple enough for busy local teams.

  • Private feedback before public review asks
  • Unhappy customers surfaced while there is still time to recover
  • Happy customers identified as review opportunities
  • Simple enough for busy owners and small teams
  • Clear pricing without surprise overage charges

Dashboard preview

Know who needs attention.

The dashboard keeps review opportunities and unhappy-customer follow-ups visible.

Feedback signalHappy, neutral, and unhappy customers in one read.
Customer commentsSee the reasons behind the response.
Next actionSend the right follow-up after feedback lands.
Review askPrivate replyOwner alertTeam noteCSV exportOps view

Why it works

Built around reputation outcomes.

The product stays focused on the moments that matter after a customer responds.

More review opportunitiesHappy customers are easier to identify and route.
Fewer public surprisesUnhappy customers become private follow-up work.
Clear owner visibilityOpen follow-ups stay visible until someone handles them.
Simple operating controlsTeam access, exports, suppressions, billing, and audit history are ready.

Channel clarity

Email feedback today. More collection paths next.

Start with email and shareable links. Add more collection paths only when they help your customers respond.

Available nowEmail feedback requests + shareable links
Planned next
SMSQR codesWeb embedsSlack/Teams alertsCRM handoff

Simple pricing

Start simple. Grow when volume grows.

Choose by feedback volume. No surprise overage charges.

Free

$0/moBest for: Trying the feedback loop

Try the full feedback loop before upgrading.

Up to 50 feedback responses/month
  • 1 feedback campaign
  • 1 team member
  • 100 survey emails / month
Start free
Most popular

Starter

$50/moBest for: One-location local businesses

Collect feedback, spot unhappy customers, and turn happy customers into reviews.

Up to 1,000 feedback responses/month
  • 10 active feedback campaigns
  • 2 team members
  • 3,000 survey emails / month
  • Remove whatsrating branding
Start this plan

Growth

$100/moBest for: Multi-location teams

For businesses managing multiple locations, higher feedback volume, and growing teams.

Up to 5,000 feedback responses/month
  • Unlimited active feedback campaigns
  • 10 team members
  • 15,000 survey emails / month
  • Remove whatsrating branding
  • Priority support
Start this plan

All plans include

  • Email requests
  • Review routing for happy customers
  • Response tracking
  • Simple customer sentiment insights
  • Secure response storage

FAQ

Common questions

How is whatsrating different from Google reviews?

Google reviews are public. whatsrating helps you ask for private feedback first, then route happy customers toward reviews and unhappy customers toward private follow-up.

Can I send surveys by email?

Yes. Email requests are built in, and each request sends customers to a simple feedback page.

Do customers need an account?

No. Customers can respond from the link you send them without creating an account.

What happens when a customer is unhappy?

Their response becomes follow-up work for your team, so you can handle the concern privately before it turns into a public reputation issue.

Can I try it before paying?

Yes. The Free plan lets you try the feedback loop before upgrading.

Do you support multiple locations?

Yes. The Growth plan is designed for businesses managing multiple locations, higher feedback volume, and growing teams.

Private feedback in. Reviews out. Problems caught early.
  • Secure response storage
  • Private feedback routing
  • Simple team access
  • No surprise overage charges

Contact

Questions before you start?

Have a question or want help getting started? Email us directly or send a quick message below.

hello@whatsrating.comWe usually reply within one business day.Need help evaluating whatsrating for your business? We can help you choose the right setup and next step.